Returns and Exchanges:

1. Return Eligibility:

   • Items can be returned within 14 days of receiving your order.
   • To be eligible for a return, items must be unused, unwashed, and in their original condition with all tags attached.

2. How to Initiate a Return:

   • Contact our customer support team at info@elementjeans.com to initiate the return process.
   • Please provide your order number, the item(s) you wish to return, and the reason for the return.

3. Return Shipping:

   • Customers are responsible for return shipping cost, unless the return is due to a manufacturing defect or an error on our part.
   • We recommend using a trackable shipping method for returns.

4. Refunds:

   • Refunds will be processed once the returned items are received and inspected.
   • Refunds will be issued to the original payment method within 5-7 business days.

5. Exchanges:

   • If you need a different size or color, please initiate a return and place a new order for the desired item.

6. Damaged or Defective Items:

   • If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or refund.

7. Final Sale Items:

   • Final sale items are not eligible for return or exchange.